prijsvergelijken

Youfone provider-review & ervaringen

Gemiddeld cijfer Youfone
  • Prijsvergelijken: 7,2
  • Klanten: 6,4
  • Eindcijfer: 6,8/
Dit cijfer is gebaseerd op de volgende punten:
Levertijd
6
Prijs-kwaliteit
8
Functionaliteiten
7
Zenderaanbod
7
Installatie
7,5
Dit cijfer is gebaseerd op de volgende punten:
Levertijd
6
Prijs-kwaliteit
8
Functionaliteiten
7
Zenderaanbod
7
Installatie
7,5
Dit cijfer is gebaseerd op de volgende punten:
Overstappen
6,6
Klantenservice
5,0
Installatie (monteur)
6,8
Kwaliteit
6,4
Prijs
6,5
Snelheid internet
6,7
Dit cijfer is gebaseerd op de volgende punten:
Overstappen
6,6
Klantenservice
5,0
Installatie (monteur)
6,8
Kwaliteit
6,4
Prijs
6,5
Snelheid internet
6,7
Gemiddeld cijfer Youfone
Prijsvergelijken: 7,2
Eindcijfer: 6,8/
Dit cijfer is gebaseerd op de volgende punten:
Levertijd
6
Prijs-kwaliteit
8
Functionaliteiten
7
Zenderaanbod
7
Installatie
7,5
Dit cijfer is gebaseerd op de volgende punten:
Levertijd
6
Prijs-kwaliteit
8
Functionaliteiten
7
Zenderaanbod
7
Installatie
7,5
Dit cijfer is gebaseerd op de volgende punten:
Overstappen
6,6
Klantenservice
5,0
Installatie (monteur)
6,8
Kwaliteit
6,4
Prijs
6,5
Snelheid internet
6,7
Dit cijfer is gebaseerd op de volgende punten:
Overstappen
6,6
Klantenservice
5,0
Installatie (monteur)
6,8
Kwaliteit
6,4
Prijs
6,5
Snelheid internet
6,7

Pluspunten & Minpunten Youfone

  • Lage tarieven
  • Gratis monteur bij glasvezel
  • Beperkt bereikbare klantenservice

Pluspunten

  • Lage tarieven
  • Gratis monteur bij glasvezel

Minpunten

  • Beperkt bereikbare klantenservice

Klanten reviews

Overstappen: 1 Kwaliteit: 1
Klantenservice: 1 Prijs: 1
Installatie (monteur): 1 Snelheid internet: 1
Kwaliteit: 1
Prijs: 1
Snelheid: 1

Quite possibly the worst company I have ever dealt with. Whatever you do, AVOID.
My internet was supposed to be delivered initially on 26th September. This was delayed until 13th October, which is annoying but understandable as they were waiting for some things from kpn. Firstly, the modem / router was never delivered and was 'missing' according to them, and they wouldn't send out a replacement one until this one was found - even though it was clear from the post.nl track and trace showed that it never arrived to me. During this time they also sent an engineer out to check the line, yet told the engineer the WRONG ADDRESS so he checked the line for the flat above, even though on every piece of correspondence and in my account the address was correct. So therefore the line was never checked to be working (potentially important for later).
This caused a delay by an additional week, after several passive aggressive comments that I had simply lost it. Then the modem arrived without any cables... I had had enough by that point and went to the kpn store in person who kindly provided me with the cables. This box didn't work anyway, I did the things they asked then I got no reply for 2 days so I told them I would cancel and then suddenly they reply (what a surprise) and sent out a second both. Again, this box HAD NO CABLES. I did the things they asked me beforehand once again and it didn't work, phoned them up and was told they had to email a different internal team (3-5 working days), who would then email kpn who would take an additional 3-5 working days to reply. By this point I decided to call it quits and told them to cancel my contract as they were in breach anyway by not providing the service. They argued with me for a while before they finally agreed to email someone else who will see if they will allow me to cancel it...
Final thing to note, at no point can you speak to a manager, nor do they use the ticket numbers they give you for your queries and simply start the whole process again when you ring up, and they can't even see the correspondence that they have had with you so far..
Overall, a month has passed since it was meant to be delivered (currently 27th October) and I have never once even heard an apology. Absolutely shocking service, the worst I have ever received and I am in the process of contacting the ombudsman for compensation.

Whatever you do, AVOID.

Overstappen: n.v.t. Kwaliteit: 1
Klantenservice: 1 Prijs: 4
Installatie (monteur): 1 Snelheid internet: n.v.t.
Kwaliteit: 1
Prijs: 4
Snelheid: n.v.t.

Ik zit al in een maand zonder internet en ik heb elke keer youfone vanuit mijn eigen moeten contacteren. Blijkbaar zou een monteur langs komen om mijn modem te installeren maar ook niks van gebeurt. Nu wil ik mijn contract opzeggen maar dat kan ik niet omdat ik maar 14 dagen bedenktijd had. Dus een maand zonder internet maaaar wel 14 dagen bedenktijd. Ik wens dit niemand!!!!!!!! En klantenservice kennen er ook niks van

Overstappen: 6 Kwaliteit: 4
Klantenservice: 8 Prijs: 6
Installatie (monteur): 5 Snelheid internet: 5
Kwaliteit: 4
Prijs: 6
Snelheid: 5

Stay away from Youfone.

Was with them for 1 year and do not recommend them

The 14 days to decided if you changed your mind and cancel the subscription start from when you ordered the package. so if you get the material to your house 14 days later, that's it, 14 days are gone and you are stuck with them for 12 months (or pay the fine). Not possible to test them within the 14 days.

1st, was disappointed to find they have no Netflix app on the TV (but easy to resolve with Chromecast). 2nd, a lot of technical glitches with the TV, especially in the beginning, that got less after a few updates but never completely gone, for example: sometimes, the screen gets cut in half where we could only see the top half of the TV and the bottom half was grayed out (happened more at the start), at times the picture would freeze by recorded programs as well as with regular TV programs. 3rd, If you recorded something, when watching it, you could not fast forward to skip the commercials, so you had to watch the whole thing. 4th, on cases where you can fast forward, you could not see the actual fast forward happening on the screen (frame changes running) so it was basically guessing when to stop. 5th - If we had to stop watching a program we recorded, when we wanted to watch that again, it was not possible to watch it from the same spot we left off, so we had to watch it all over again. 6th - with recordings, if there was a re-run of an episode of a series that was already recorded, it would be recorded again. We found the interface of the menu not too user friendly (i.e. took too many clicks before getting to the recorded programs).

The customer service was good and helpful as much as they could.

Lastly, I got disconnected from internet one day ahead of the agreed date and that could not be reversed because it takes 5 days to schedule a technician.

My conclusion: Stay away!

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Youfone provider-review & ervaringen

26 juli 2021 (laatste wijziging 20 augustus 2021) door Amanda

Samenvatting

Qua prijs is deze provider erg, erg scherp. Terwijl je qua aanbod weinig inlevert – en soms zelfs wint.

Allereerst de internetsnelheid: die ligt soms hoger dan bij andere providers tegen MINDER geld. Wel is de werkelijke snelheid afhankelijk van je woonadres. Dus check dit van tevoren in onze vergelijker.

Voor je TV krijg je genoeg zenders. Dit aanbod is bovendien makkelijk uit te breiden. Daarna ben je waarschijnlijk nog steeds goedkoper uit dan elders.

Youfone biedt sinds kort niét meer alle interactieve TV opties standaard. Denk aan TV gemist, opnemen of live pauzeren. Dit krijg je alleen in de uitgebreidere TV pakketten. 

Ben je een vaste beller? Een goedkopere dan Youfone kwamen we nog niet tegen: slechts 10 cent per minuut, en je betaalt per seconde.

Je levert wél in op klantenservice: bij Youfone is de klantenservice beperkt bereikbaar.

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